See update at bottom!
12 boxes. 12 sheets of bubble wrap. 12 packing slips. 12 separate deliveries to my front door. All for the want of a pair of red and black shoes. Someone at Finish Line has a wicked sense of humor. Either that or they need to fire whoever wrote the code for the shipping part of their website. I’m kinda hoping it’s the former.
Let me back up. About two weeks ago I saw that Finish Line was having a super clearance online sale plus I had a coupon. I’ve long wanted to a pair of red and black athletic shoes to match all my, yes, red and black outfits (feel free to judge, I’m not proud) and so when I saw a gorgeous pair of shoes in just the right colors on clearance, I pounced. But if I spent ten more dollars I’d get free shipping so I did what any good bargainista would do and went to the accessories section. They had – prepare to be astounded – athletic socks on clearance for $1/pair. Who can’t always use more socks?! Plus they were super cute neon and zebra prints and whatnot. I added 12 pairs to my cart, checked out and went to bed to dream of red and black shoes.
A few days later, a package arrived at my front door. My shoes were here! I ripped open the box to find this:
Yes, they sent me exactly one pair of socks in a box big enough to hold three pairs of shoes. I rolled my eyes, chucked the box and waited. The next day, by the magic of brown-shirted sprites, a new box appeared. Yay, shoes! But no. Again it was one pair of socks. The following day two identical boxes arrived by Fed-Ex and a third via the US postal service. ALL SOCKS. In individual packages. My husband looked incredulous when I swore to him that all I’d bought were socks and by my accounting I still had seven pairs coming my way. It’s like the twelve days of Christmas! If Santa’s elves smoke pot!
Fast forward a week and a half and I’ve finally got all my socks, except one pair of neon pink cheetah print, but still no shoes. So today I checked my order online. They’d cancelled my order for the shoes. CANCELLED. Without so much as an e-mail to let me know. Heck I would have even appreciated a large package filled with nothing but bubble wrap and a note. The entire reason I’d made the purchase has vanished into the ether and in the meantime I’m slowly drowning in a pile of boxes.
And I’m pretty sure my UPS man now thinks I’m a drug mule.
Thank you Finish Line.
You see that huge bottom box there? ONE PAIR OF SOCKS INSIDE. Also, these jeans are supposed to be artfully distressed but now that I see them in this photo it kinda just looks like I peed my pants a little. Double fail.
Make me feel better – any of you have a bad internet ordering story? At what point do I need to start tipping the UPS guy?
UPDATE 9/15/2011 4 p.m.: Finish Line saw my post (yay, power of the Internet!) and called me to say they’re sorry about the hassle and also that they found my shoes and are shipping them to me and are not charging me for them! Their rep even called back a second time to be sure that I knew my shoes and the last remaining pair of socks will be coming in separate boxes because they’re from different distributors. I knew they had a good sense of humor! (They did not have a solution however to my pre-peed-in pants so I guess I’m on my own there.) Seriously though – I’m blown away by their customer service. So fast, totally polite, and amazing! Companies take note: this is how it’s done! Thanks Finish Line:)